Refund policy
Superlame Apparel Limited
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible, your item must be:
- In the same condition you received it
- Unworn, unused, and unwashed
- With tags and in the original packaging
- Accompanied by proof of purchase (like your order confirmation)
To start a return, email us at superlameapparel@gmail.com.
If your return is accepted, we’ll send you a prepaid return label and instructions.
Please note: returns sent without contacting us first won’t be accepted.
Got a return-related question? You can always reach us at superlameapparel@gmail.com.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If anything’s damaged, defective, or not what you ordered—let us know right away and we’ll make it right.
Exceptions / Non-Returnable Items
Some items can't be returned, including:
- Custom or personalized products
- Gift cards
- Sale items
- Items marked as final sale
Exchanges
The fastest way to get what you want?
Return your original item, and place a new order separately.
We’ll process the refund as soon as we receive your return.
EU Customers – 14-Day Cooling-Off Period
If your order was shipped into the EU, you have the right to cancel or return your order within 14 days of delivery—no reason needed.
As always, returned items must be unworn, unused, and in original condition.
Refunds
We’ll let you know once your return is received and inspected.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note: it may take additional time for your bank or card provider to process the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact Superlame Apparel Limited at superlameapparel@gmail.com.
Superlame Apparel Limited is a registered company in Ireland.